Política de privacidad
Privacy Policy
Last update: [03/14/2026]
At Aurova, we value and respect your privacy. This Privacy Policy describes how we collect, use, process and share your personal information when you visit our website, use our services or make a purchase.
By accessing or using our services, you confirm that you have read and understood this Privacy Policy.
Information about us
Aurova manages this online store and this website, including the data, content, functionalities, tools, products and services offered to users (the "Services").
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services.
Personal information we collect
When we talk about personal information, we refer to any information that can identify you directly or indirectly.
Depending on how you interact with our Services, we may collect the following types of information:
Contact information
Includes:
Name
Billing address
Shipping address
Email address
Telephone number
Payment information
It includes information necessary to process payments, such as:
Credit or debit card data
Payment information
Transaction details
Payments are processed securely by external payment providers, so we do not store all your card details.
Account information
If you create an account on our website, we may collect:
Username
Password
Account Preferences
User settings
Transaction information
Includes information about:
Products you view
Products you add to cart
Purchases made
Returns or cancellations
Order history
Device information
We can collect technical information about:
IP address
Browser type
Operating system
Device used
Unique device identifiers
Information on use
It includes information about how you interact with our website, such as:
Pages visited
Navigation time
Interactions with the site
Communications
It includes any information you provide us when you communicate with us, for example by:
Emails
Contact forms
Customer service requests
How we collect your information
We can collect personal information in several ways:
Directly from you
When you:
Make a purchase
Create an account
Communicates with us
Enter information on our website
Automatically
When you use our Services, we may collect information by:
Cookies
Tracking technologies
Analytical tools
From third parties
We can receive information from:
Payment providers
Service providers
Business partners
Shopify
How we use your information
We may use your personal information for the following purposes:
Process orders and provide services
Process payments
Manage orders
Organize shipments
Manage returns
Provide customer service
Improve our services
We use information to:
Improve the user experience
Analyze the use of our website
Develop new functionalities
Marketing and advertising
We can use your information to:
Send promotional communications
Show relevant advertising
Recommend products
You can unsubscribe from promotional communications at any time.
Security and fraud prevention
We can use your information to:
Detect fraud
Prevent illegal activities
Protect our services
Legal compliance
We may use your information when necessary to comply with legal obligations or respond to requests from authorities.
Information sharing
We may share your information with third parties in certain circumstances.
Service providers
Including suppliers who help us operate our business, such as:
Shopify
Payment processors
Shipping companies
Analytical tools
Marketing providers
Business partners
We can share data with marketing partners to show relevant advertising.
Legal compliance
We may disclose information when necessary to:
Comply with legal obligations
Respond to government requests
Protect our legal rights
Commercial transactions
In case of:
Fusion
Acquisition
Sale of assets
The information can be transferred as part of the business.
Relationship with Shopify
Our website is hosted by Shopify Inc.
Shopify may collect and process personal information for:
Provide the e-commerce platform
Improve its services
Guarantee security
For more information you can consult Shopify's privacy policy:
Https://www.shopify.com/legal/privacy
Cookies and tracking technologies
We use cookies and similar technologies to:
Improve the functionality of the site
Remember preferences
Analyze traffic
Show relevant advertising
You can control cookies from your browser settings.
Third-party websites
Our site may contain links to external websites.
We are not responsible for the privacy practices of such sites. We recommend reviewing their policies before providing personal information.
Privacy of minors
Our services are not aimed at minors.
We do not intentionally collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us to request its removal.
Information security
We take reasonable technical and organizational measures to protect your personal information.
However, no data transmission or storage system can guarantee absolute security.
Data retention
We keep your personal information only for the time necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Your rights
Depending on your country of residence, you may be entitled to:
Access your personal information
Correct incorrect information
Request the deletion of your data
Request the transfer of your data
Oppose the use of data for marketing
To exercise these rights you can contact us at:
Aurova@use.startmail.com
International data transfers
Your information may be transferred and stored on servers located outside your country.
When we transfer data outside the European Economic Area, we use appropriate legal mechanisms to protect your information.
Changes in this policy
We may update this Privacy Policy occasionally to reflect legal changes or in our practices.
Updates will be posted on this page.
Contact
If you have questions about this Privacy Policy or about the processing of your personal data, you can contact us at:
Aurova
Email:
Aurova@use.startmail.com